The bus and driver were just fine and tour content interesting, but the delivery was offensively sarcastic and brash throughout. The guide, Paul, lost me at the beginning of the tour with the only civilian casualty of the war, a 20 year old baking bread, named Jennie Wade. “But she was only a woman.” “ Just kidding.” And it continued throughout the entire 2 hours. In such a somber and historic site where so many lives were lost, this sad attempt at humor necessitates immediate sensitivity training.