For starters, the tour started very late. We booked for a 3 PM tour and when we arrived, we were told the tour would start between 3:00 - 3:15 PM. But it was even worse - the bus did not arrive until 3:30 PM. We were given very little information while we were waiting despite several inquiries. The bus had a different company name on it than what we booked, so that seemed a little odd too.
Once the bus arrived, we thought the tour would begin, but no, we made another stop to pick up people at a different location and sat there for about 10 minutes.
Totally unimpressed by the tour company, but giving it a 3-star rating solely because of the driver (I don’t remember her name). She did a decent job of pointing out various sites and sharing LA trivia.