Experience was purchased on day of excursion. When we arrived, they did not have our reservation. This was addressed quickly. We took the excursion to get an overview of Portland. This information was provided outside the dining area, but it was cold and raining. We could have listened to the narration if we had brought headphones. Unfortunately, we had none with us. Ambiance (which included live pianist) food, and service helped to compensate for our disappointment. So, take headphones with you!