Lorna was absolutely fabulous. We are a family of five, requiring carseats. Lorna picked us up with all necessary carseats--a huge relief! We packed in almost all of the highlights in four hours...she was able to gauge our family's needs and make changes as we went along. She had lots of tips, pertinent information, and knowledge to share with us. She was incredibly personable and we felt immediately at ease (an hour in, my 6 year old daughter repeatedly told Lorna she loved her, lol). We highly recommend Lorna, for trips big and small. We will definitely use her again on our next trip!!