This was our 1st trip ever as a family and 1st out doing anything big since the pandemic. I am Immunocompromised we decided to travel by car was the safest route we came from Miami to Washington. We have 2 small children teen, a fur baby and I am disabled/injured making this trip that much more harder then we expected it to be. We arrived the day of the tour to our hotel at 3am at 8am they were picking us up. Unfortunately we were not ready at that time. The owner was amazing he picked us up on his day off and drove us to meet the tour. He was so understanding and was able to see how flustered I was trying to load the boys car seats to their van then unload to reload to the other tour van it was a mission. Yet through it all he was in great spirits and gave us a mini tour as we were driving to meet the rest of the “group” just another couple. When we arrived the driver was not pleasant at all, he had an attitude the entire time, since the morning when we told him we were running late he told me he couldn’t wait to call his boss and hung up on me. (We had already paid so not going wasn’t an option) the couple in the tour were super understanding and even when we got on the van right after them on one of the stops they were please don’t rush bc of us, you guys are a big family of 5 and in your condition take your time. Super sweet couple. Yet we tried On every stop we were on time back on to the van. But then on one of our longest stop we went to use the bathroom and it delayed us a bit. He scolded at us as if we were children bc he had to wait 5mins extra. Gave us a lecture about being considerate to the rest of the “group” The couple had a face of disgust with his attitude and we just kept apologizing they kept saying, it was okay not to worry, we didn’t want the children to get a bad experience. So we didn’t say anything to the tour guide he had Zero understanding for a disabled mother and her small children.