We had a great experience all around. From ease of using their website to book our adventure, to arriving on their property and checking in and ultimately the time with our amazing guides for our visit, Patti and Ryker. I’m a bit of a customer service snob, and I admit it openly. The truth is, the experience of customer service I expect is becoming harder and harder to come across anymore. I don’t mean subservient or doting behavior, I mean authentic, knowledgeable people who personalize how they communicate and deal with people that leave others feeling great about their experience. Patti and Ryker did just this. They not only take the time to learn about everyone in the group, they remember your name. They deal with you in all circumstances in a way that shows they understand you and enjoy being in your company. The Adrenaline zip line package with the watering hole was one of our highlights of our entire 2-weeks on Kauai. The property is breathtaking and Ryker did a great job giving a funny historical background of the area and notable areas we drove through to get to the start of our lines and journey. The zip lines were great, but the stop for 15 minutes to plunge into the hidden swimming hole was the best part for me. You could jump in from a 15 foot platform, a lower platform or on a mini zip line that you jump off and into a cool hidden pool in the mountain. The equipment and facilities all were very well maintained and leading edge for zip lines in my opinion. I have done courses all around the world and this was by far the best. There are no money-making filming or mandatory cameras set up that try to get you to buy their pictures, just two incredible young people who love what they do and openly share their love of their island with their guests. Patti gave us some great local spots and tips to check out that I will keep secret…. I can keep going but I will wrap up by saying if you are deciding where to go on Kauai to zip line. Don’t look anywhere else and do the adrenaline one! Ask for Patti and Ryker. Thank you for a great experience for our family! We will be back.
Одговор домаћина
Jul 2024
Aloha Steven H,
Mahalo for the excellent review and kind words on Patti and Ryker. We strive to make every experience a great one. Your description says it all. We look forward to seeing you again, and I know we will. Aloha :)