Hi Jim,
It sounds as if you went to the Smithsonian Museum of African American History. We offer a sightseeing tour of Washington with a complimentary ticket to the institution and the tour is what you paid for. The museum is a public organization with free tickets. Ultimately, we, and our reseller Viator, are very clear throughout our sales pages that this tour does not meet at the museum but rather concludes there. Your viator pass, as the museum explained, was invalid because you did not purchase a ticket to the museum through us or viator but a sightseeing tour. We'd love to have you take our awesome cultural experience on another day - feel free to email us at
[email protected] anytime - but if you would simply like to see the museum, you can get free tickets and information at smithsonian.gov or si.edu.
Best,