Hi Peter,
We offer a sightseeing tour of Washington with simply a complimentary ticket to the institution at the end of the tour for which we did not charge you. The museum is a public organization with free tickets and its own tour system. Ultimately, our reseller Viator and us, are very clear throughout our sales pages that this tour does not meet at the museum but rather concludes there. Your Viator pass, as the museum explained, was invalid because you did not purchase a ticket to the museum through us or Viator but a sightseeing tour. We'd love to have you take our awesome cultural experience another day - feel free to email us at
[email protected] anytime - but if you would simply like to see the museum, you can get tickets and information at the Smithsonian by visiting si.edu.
Best,