Hi Selina, I am so sorry that you had this experience. This was an unusual situation and I regret that we were unable to reach you. It does happen from time to time that one of our rooms will suffer some kind of critical failure that makes it unplayable. When that happens we do try to contact players using the information provided in their booking. As we were not provided an accurate phone number I was sadly unable to call you. I did send you an email but it seems that it did not reach you in time.
I would love the opportunity to make things better for you. Obviously we would like to provide every group with the best experience ever. But things will go wrong sometimes and when that happens we want to do everything we can to make up for it. My name is Megan and I am our General Manager. I can be reached by calling 678-705-4320 or by email at
[email protected]. Once again I apologize for the problematic experience and hope to hear from you soon.