As my husband and I were visiting San Francisco for the first time this tour was one of the highlights of our trip and it didn’t disappoint!
The boat ride across the Bay was breathtaking and it was so fun to see the actual cells of the 1962 escapees!
The food voucher for Bubba Gump was a definite plus! The food was so good, we went back the next day for more!
Here is why I didn’t give a 5-star review:
- After receiving confirmation that my excursion was reserved I never heard from the Tour operator on my when I would receive my boarding pass and food voucher
- Only AFTER I reached out to them did they ever communicate with me with an update.
- I shouldn’t have to PAY and CHASE you
- If the Touring company is reading this, please take note from your peers in the area who are courteous, personable, send text updates via your personal cell, AND leave their names and not just curt responses via Viator. Please adjust your approach and not operate as a nameless, faceless LLC.
Одговор домаћина
May 2021
Thank you for the four stars rating as we appreciate your business. We do inform guests at booking that we will send all documents two days prior to departure. We actually sent your documents two days prior as promised as displayed in our Viator email message time stamp. We do our best to get all orders out on that date so we do not have our guests sending emails requesting documents. We are glad you enjoyed the package and at the end of the day that is all that matters! Safe travels home!