Overall experience was not pleasant right from the purchase till the end of the tour. 1st, the tour organizer was not able to schedule the tour at same time for a friends and family (inconvenience and not fun); 2nd, cost of the tour is outrageous - a family of 4 cost - $480 included a $15 lunch voucher per individual, $41 ferry of approx. 15 mins per individual, and walking tour at Alcatraz using phone audio guide and finally, the tour package being NOT refundable with so use or loose 100% of money.
I will not recommend any local Bay Area resident and not even visitors for the tour package.
Одговор домаћина
Apr 2021
Thank you for your review. Alcatraz and Lunch.
We provided what we said we would in the most non vague way possible.
Alcatraz was sold out and in high demand. When one waits until the night prior to a holiday to let us know you had another family that you were traveling with it was impossible to do anything for you. That is the risk when you book two different orders. We had no clue you were with another family as we had many orders that day. If you booked the order together as one group or even notified us a few days prior it would have been so easy to place you together. That is the real basis of this poor review.
You were able to obtain Alcatraz through us and included a lunch. It was the perfect combination to get on the island when nobody else could help. We hope you had a great time at Alcatraz. Guests who plan in advance to attend Alcatraz save the most money. You should always factor labor, taxes, rent, insurance and the cost associated with getting this package to you behind the scenes. At the end of the day Alcatraz was accessible to you. Have a safe trip home and we hope you tell your friends how easy it was to book with us and how we delivered on everything we promised.