We booked this tour of Alcatraz when we realized that tickets to Alcatraz sell out months in advance. Even though it was a lot more expensive, we knew this was something that we wanted to see while we were in San Francisco. After booking, I got an email saying that the company would email me with the exact departure time. Well, the day before we were scheduled to go to Alcatraz I got an email saying that our tour had been cancelled. So we were left scrambling trying to find last minute tickets and had to spend one morning of our vacation trying to rearrange plans. We ended up getting tickets from a wonderfully helpful tour company in San Francisco, and on our boat ride to Alcatraz we met other couples who had this same company cancel on them at the last minute too! I understand if tickets sell out, but don’t list them as available and give people false hope only to cancel at the last minute!!! Terrible customer service - don’t risk your vacation and purchase anything from them!