X7838LBmichelles
Nov 2021
Booked a tour in August, rescheduled to 9/25 due to hurricane, arrived on date of tour and was never picked up. Apparently driver had Covid exposure. I appreciated them taking precautions. However, By the time someone called to tell me, it was too late. And they stated they emailed me the night prior- they hadn’t, I’d been checking. After apologizing they said they’d refund me the cost and recommended a different tour to take. So we spent $80 day of for another tour. Now they’ve all but ghosted me. Never answer phone, didn’t reply to my emails (direct or via their website) so I expect as it’s 2 months later there is no refund coming. (I have provided PayPal as requested). Very depressing as the women I’d been working with was very pleasant and responsive initially. Good tour? I’ll never know.