Passenger36339458627
Jun 2019
The tour was great, but it started off a bit questionable. We booked our tour online and made sure we weren't booking with the other tour company with the similar name that also apparently had a groupon. Received our confirmation email with two different pick-up times, which was confusing. Responded to email to confirm time and they promptly responded with the time. Morning of, received a phone call with an updated pick up time, which was excellent, but then I asked what to watch for as far as a pick up vehicle and the response was, "I don't know'. Arrived at destination for pick-up and driver wasn't there...waited five or so minutes...still no driver. Called a number and they said "you're driver isn't there? He's coming." Waited some more, and driver didn't come, so called a different number and then they provided me with the driver's number to call. Right when I was about to call, the driver showed up. So hard to say if the confusion was due to laid back spirit (which I do love, but when booking a tour you like to have confirmed times, possibly contact numbers, etc), or just general lack of organization. Come to find out later from our awesome tour guide (he was FANTASTIC) that the confusion in the morning during pick up time, may have been because he was helping the Aloha Circle Island Tour out for the day. Booked this tour based on other reviews, and even with the initial confusion that we experienced, I would book the tour again.