It's hard to review this, as we did not go on it. I would like to leave a review of the company itself. About a week before my trip, I began looking into a tour in Moab. This company had some of the highest reviews, so I contacted them about a possible teacher discount; they said they did not offer one, but to look into other possible discounts. I found a free coupon code and entered it into their site (a tab for coupon codes). It worked! I signed all the forms and was ready to go. The day before my trip, I began getting emails/texts and phone calls asking for my remaining balance. I let them know that from my end, everything was complete. They said no, that I must pay the full balance. I sent screenshots of the confirmation and an email from Kim at NAVTEC showing that I had been encouraged to look for discounts. They said, "We do not accept free coupons or comply with any third party coupons." They said that unless I paid in full, the tour was cancelled. So even though there was nothing on their site showing they prohibited this, and even though I was able to book it this way, they said no. I offered to pay 1/2, as I know they are a company and need to make a profit. Again they said all or nothing. We went back and forth on this topic for several texts messages and they even acknowledged that this was not great, as I was only in Moab for one day from Alabama with my two little boys, but they would not budge. The last text was very patronizing, letting me know that I could easily do the Arches on my own with my kids. I know I can do it on my own, I've been a single mom for 4 year and Can do it. I was hoping for someone else to drive us/tell us about the Arches.
We did have an amazing trip on our own, but I am deeply disappointed in this company. If they do not accept coupon codes, it should not be an option. Even with my compromising and offering to pay 1/2 they would not budge.