The customer service of this organization is horrific. Our tour bus had a pretty serious accident about an hour and a half before the scheduled end. Two windows shattered and glass fell on several passengers, including me. One man had to go to urgent care because of glass embedded in his neck. We were told to wait outside the bus as a new one was ordered, after initially being told, we would have to sit in the bus with all the glass and drive downtown to get another bus. The fellow travelers all said they were not comfortable staying on the bus and the tour Director said he would go to his house, pick up his van, and come back and provide the remaining tour to those who wished……no thank you. No New tour bus arrived and they were calling Ubers to return people to downtown. We elected to contact our own Uber to return to our hotel. After all the chaos and waiting about a half hour in the hot sun, the tour Director said we should all expect to be refunded for the trip. When inquiring about the refund the following day, the company said they would provide another tour or allow us to resume the missed part of our tour, but that they would not provide a refund. We are no longer in the city and I would strongly recommend that you choose a different company to tour Atlanta.