Hi TAKO0269,
Thank you for taking the time to share your feedback about your visit to Audubon Zoo. We sincerely regret that your experience did not meet your expectations. The well-being of our animals is always our top priority, and our expert veterinary and animal care teams work diligently to ensure they receive the highest level of care every single day. However, we understand how important it is for guests to feel confident in that care during their visit.
To clarify, all of our animals have access to fresh water, either in their exhibit or in their back den areas, which may not always be visible to guests. As for the elephant you observed, it was likely interacting with the boulder because our animal care staff place food inside as a form of enrichment to encourage natural foraging behaviors.
We also appreciate your feedback regarding amenities, signage, and pricing. We are always looking for ways to enhance the guest experience, and your comments are valuable to that effort. Our decision to transition to digital maps supports conservation efforts by reducing paper waste, but we understand the importance of easy navigation and will take your comments into consideration. For convenience, we recommend downloading the new Audubon Zoo mobile app, which includes a full schedule of daily activities and an interactive zoo map.
Additionally, Cool Zoo (our splash park) is a seasonal attraction, open from May through Labor Day, providing families with a fun way to beat the New Orleans heat.
We’re glad to hear that you enjoyed the train ride and had a positive interaction with Kristen—she’ll be thrilled to know she made an impact on your visit. We truly value guest feedback and hope you’ll consider giving us another chance in the future. If you’d like to discuss your experience further, please feel free to reach out to us directly at
[email protected].