I had a terrible tour experience. Our guide Joseph seemed very uninterested in providing us with an enjoyable tour and sounded like he was reading off a script. Even at a glance I could tell the other tour guides were more enthusiastic, and people seemed more happier than our group. There was no group photo. There were 8 of us in the tour, and unfortunately one person experienced altitude sickness at the summit. Understandably we agreed to go down earlier than expected. However, I never would have thought that this meant the entire tour group had to abandon part of the program. We never got to see the stars and the entire group had to simply go home. If altitude sickness is a predictable part of the program, I would expect that the tour would have better preparations such as medicine, beverages, sweets, an extra van to take patients back early or even light suggestions on how to prepare for such situations. Instead the rest of the tour group is expected to test their luck and money on the health of others. I raised privately raised my concerns at the end of the tour and asked if a partial refund was available, but Joseph’s response was to shut me down by saying it’s “policy” and implying that I had no “empathy” and “compassion”. I showed my empathy and compassion when I agreed to leave the summit early. We were never informed beforehand that such a situation would occur when someone got sick. I paid a lot of money for this tour and I would expect to be at least informed of such things. I was very disappointed in the guide’s handling of the situation and the rudeness he displayed to me. I would never recommend this tour to anyone, and urge people to visit Mauna Kea on their own vehicles.