What could have been a great tour turned into a bad experience, where we weren't able to participate in all the activities we paid for. As we had limited time available in the area, i was reassured on two occasions that the tour lasted only 4 hours so we purchased the tickets. Because of the way the company operates though, the tour guide left to pick up another group, while we were in the cave experience, and then got stuck in traffic leaving us and another couple waiting in the heat without knowing what was going on. We eventually got through to the office who assured us that the guide would be there in 5-10 minutes. 40 minutes later she finally made it. By this point it was too late to do the main part of the tour - the Maid of the Mist boat ride. Despite being told by the call centre staff that a manager would call me back twice, the company has decided to bury their heads and ignore me. Two emails have also gone unanswered. I would recommend looking elsewhere where you'll hopefully find a better run operation.