If you can prove to me that you were on this tour with our company then we will personally issue you a full refund. If you were on the Pearl Harbor, Dole Plantation and Polynesian Cultural Center Tour please list your booking reference number and I will email or call you, I think you might have us mixed up with another tour. The Pearl Harbor, Dole Plantation and Polynesian Cultural Center Tour is a 10-hour tour, you would have been with the same guide for 10 hours. Tour schedule would work out as follows, about 2 hours at Pearl Harbor, 2 hours from Pearl Harbor to Dole Plantation, North Shore of Oahu and to the Polynesian Cultural Center with lunch at the Pounders Restaurant at the Polynesian Center followed by a guided tour of the Polynesian Cultural Center for about 2-3 hours and return back to your Waikiki Hotel or the Honolulu Airport. All together about 10 hours. If your reffering to touring the Pearl Harbor portion on your own that is correct, the National Parks have a strict rule that all tour companies have to adhere to, tour companies are not allowed to escort their guest through Pearl Harbor, we can give an orientation, give out the movie tickets and tour times and let the guest visit Pearl Harbor (90 minutes to 2 hours on own) on their own. My understanding is the National Parks do not want the tour guides to talk over each other at each of the displays, so we are only allowed to give an orientation and meet up with our guest once they are done. Our tours only take 12 guest or less and we pride ourserlves on giving our guest a great tour. If you did not feel you did not get the guided tour on the way to Pearl Harbor, to the Dole Plantation and tour out to the Polynesian Cultural Center and touring of the Polynesian Center and back to your hotel, then you certainly should be receiving a full refund. You can respond to me here, my phone number is 808-741-4441 or you can email me at
[email protected]. We take your reviews seriously and we want to make this right with you if you were on our tour. Thank you, Moa Mahe. PS. if you were to Uber this 10-hour tour, it would be more expensive then the tour we offer.