Good on get-on-get-off tour. We feel we got our money's worth. Not too happy with Alcatraz/Muir Woods next day. We had what we were told was a confirmed reservation thru tripadvisor. We checked in the day before and were told our tour trip time had changed. Possibly. We couldn't understand what the incompetent staff was telling us. As a result, we were at the pier 2 hours earlier than we needed to be the next day! Yes, our time had been suddently changed. This put us in a bind. We barely had time for lunch between Alcatraz and Muir Wood. I am partially disabled, and the tram going up to the top of Alcatraz was full, so I had to walk. Worse was walking back down. The steepness of the ramps put almost unbearable pressure on my joints. I was almost in tears by the time we made the outgoing boat. Apparently, there was no tram down, however. More info on what to expect on this tour would have been helpful!
Have to say the boat staff were great, tho.
Then the bus going to Muir was very narrow. The A/C was out, on a very hot afternoon. Not much fun squeezed in next to your neighbor under these circumstance. The tour guide was outstanding, however.
Would hesitate to use either tripadvisor or Big Bus again.
Одговор домаћина
Nov 2019
Thank you for your review. I am happy to hear you enjoyed the bus tour. Please note we do not allocate your tour time until 2 days prior to departure date. The Muir Woods and Alcatraz tour is designed to be taken on the same day for those who have a limited amount of time in San Francisco. If you would prefer to take the tour on separate days or to figure out the time you have been allocated you can contact our reservations office at 415-433-1657 ext 7