Thedogsbollocks2
May 2021
Screwed our day up twice. Waited for the 11.05 pickup from Arlington National Cemetery to connect with the main route but the bus never showed up. Long story short got nothing but excuses from support so ended up walking, got to the pickup point and the bus was still there. My wife asked the driver why he had not made the scheduled journey and he flat out ignored her. Spent the rest of the day hopping on and off killing time waiting for the night bus tour. I realized we were not on the route we should have been so went downstairs to ask the driver what was going on. He looked shocked and said what are you doing on the bus, the last stop was the end of the line and I am not taking you back. He then pulled over opened the bus door and told us to get out. We heard nothing about the bus finishing for the day and the driver certainly did not check the bus was empty before he finished for the day. Here is the kicker, the driver was the same man that had ignored my wife earlier in the day. Tried to contact support but got no response. It cost us $30 in an Uber to get back to where we should have been. The hop on hop off idea is great, we have done it in several cities with great results but give this one a miss. The support chat app is next to useless as the chat person on our first issue just ended the session when she couldn’t give me an idea of what time a bus would next be at Arlington to pick up. They completely ignored the second session when we were kicked off the bus with no idea where we were. I know things have been shutdown for some time and patience is required whilst companies iron out the kinks in their operations as they come on line again but there is absolutely no excuse for the rudeness and laziness of the staff involved in my encounters in DC. My wife made a great point the other day, we are pretty savvy and can use Uber etc. what if we had been elderly, disabled or unable to use technology to help remedy the situation ? We are now completely done with this company, we will use the competition from now on, they will have a job to be worse than this shambles.