I haven't even purchased my ticket and have had a horrible experience with their customer service. There was an obvious glitch with their website today, trying to check out, preview shows me the 10% advertised online discount, but as soon as I enter my contact information and log in, the price jumps to full price and the discount has been eliminated. I "live chatted" with a staff person for at least 2 hours today, and she kept coming up with poor excuses, even though I was showing her screenshots of what was happening. She finally admitted that maybe there was something wrong with their website and I should email their general email address and their IT dept. could look into it. All she had to do was give me a 10% discount code, because there was an opportunity for me to manually enter one, but she refused. Also, their website wasn't letting me "empty my cart," so she had to manually empty it for me at least 8 times. Again, there was clearly something wrong with their website. So after messing around with this for about 2 hours today, I still don't have tickets because I refuse to give in and pay full price for a product that has shown me a discounted price right before checkout.