I'm sorry to hear you were not able to download your purchased tours, Andrei. Due to the current pandemic situation, we are also working at limited capacity like most other businesses. Our phone lines may have a limited schedule but you can email us at
[email protected] anytime. Like how we emailed you steps to help you successfully download your purchased tours to your phone and when we've refunded your purchase.
We are truly sorry it did not work out for you this time. We hope that you'd give Shaka Guide another try when you're back in Hawaii for another vacation and are using a different mobile device. Should you have further questions or need further assistance, please email us at
[email protected]
Mahalo!