Captain Bob was fantastic. He was very knowledgeable of all facets of the volcano's. It was a long day but very much worth the time. We were picked up at the scheduled time. I would have given this a 5 star rating if just for Captain Bob, however, the tour does stop at the Volcano Inn for lunch. Several points - food selection was poor though quality was above average but More importantly there are several levels unbeknownst to us of service and food selection. Even though we were seated first we were put in the back row of tables away from upfront and the best view seating, people with Gold passes were seated after us and given the best seating, we were waited on after the Gold passes were served - again, even though we were seated first. The Gold passes had a much larger and appealing meal
selection. Everybody on the same tour bus should be provided the same level of service. If there are levels to purchase preferential viewing and meals, then it should be made available through all selling venues on this tour. This tour should consider other restaurant options.
It was great, the tour guide was very friendly and it had a great athmosphere, although I expected to see the lava flows from a closer perspective.
The experience was wonderful.Our guide John was very nice and very knowledgeable. I would recommend everyone to take this tour.i would also recommend them to ask for John.Again he was great