The policy regarding cancellations and rescheduling is conflicting on the website - in some areas, it says that rescheduling can occur if you contact the tour operator, and in others, it says the tour can only be canceled with no refund. I tried to reschedule my tour after an unexpected medical emergency by reaching out through the website but did not hear back for over 24 hours and I was told rescheduling was not possible. The policy should be more clearly, and consistently, stated across the website.