Our family of four, that included our two teenagers ages 14 and 15, did this guided rafting trip. My kids loved it and are ready to do a level four. My husband and I have done many tours all over the world and have become a little more experienced as to good and bad excursions. I found the entire staff from check -in to our guide extremely friendly, professional and knowledgeable. The process to check in and get outfitted with gear was efficient and organized. The gear was in good shape and the staff checked each person for proper fit. I attribute the success of our trip to the experience of our guide, Cory, who put me at ease with my novice children, which is not easy to do. I was very pleasantly surprised at the quality and cleanliness of the restrooms on property which again for me is saying a lot. I also appreciated the clean shaded dressing rooms after the trip. I highly recommend this rafting tour.