The Academy of Sciences was absolutely marvelous. When I arrived at the ticket counter, the gal gave me my entrance ticket after I handed her my voucher, which I had paid about 25.00 for on Viator, and my ticket said 18.00. Because being a senior citizen didn't register with the Internet ticket, it was considered an adult ticket. I mentioned it to her, and she said that it had been paid for and she couldn't change it for its real value. Needless to say, it was very disappointing to be ignored in that manner. At 70 years, my income is fixed, and this is why I shared my story with the other people that I had traveled with. I will not use your company again.
Одговор домаћина
Mar 2009
Regina, this one is our fault and we'll fix this immediately. We do have rates for seniors, and we'll make sure this are loaded immediately so that others can access these discounted rates if they qualify. This was an oversight on our part, again our apologies. One of our Customer Care agents will follow up directly with you to issue a refund.