There are two parts to this review. First, my 12 and 10 year olds and I had an amazing time doing the aerial course! Everything from booking to check in to the safety and other instructions and suiting up was well-organized, well-explained, quick and easy. Preston helped us with all that and then was an amazing guide. My 10 year old was doing pretty well, but then got spooked by one obstacle, and I was on another course and could only yell encouragement, which didn't work. Preston came to the rescue by clipping in himself, climbing up there, talking my son through it and then doing it with him. He helped my son like this another couple times. And he also helped my 53 year old self who got stuck on one obstacle and was getting tired. He climbed up fast, gave me the little pull I needed and that was that. The course is really a number of courses, from easy to really hard, and everyone will be able to find the right one for their ability and comfort level. The courses are also in a beautiful spot that really adds to the experience.
The second part of my review is about how the Captain went above and beyond the already great customer service provided. As an East Coaster who doesn't usually do this kind of thing, I thought I was all slick by putting my cash, credit card, license and phone in a zippered pocket. But when I took my phone out my drivers license fell out and I didn't realize it until after we left. I thought I left it in the van, but the Captain checked and it wasn't there. I thought for sure it was lost and I'd have to drive home cause TSA wouldn't let me on the plane home without a license. I was planning to go back there and look for it (extreme longshot), but that would have disrupted my family's vacation, since we already had other plans in this area. But lo and behold, I got a call before I headed down there from Monty, who put his people "on a mission" to scour the course, which has a dirt and sand ground surface, so my license was surely buried somewhere and invisible. But somehow they found it, saving my vacation, after giving my kids and I a great time.
Finally, in driving around the area, we saw a couple similar courses, but they weren't really similar. They were way, way smaller, not in a beautiful spot but instead right off the highway, and it was clear we went with the best. Thanks Captain Zipline!!