I am giving this five stars even though my wife and I did not get to actually ride on this tour. We were in Charleston visiting and were scheduled to ride on the horse and carriage tour in the evening. Meanwhile, we learned from our cat sitter back home that when she came over to feed our cats, that the front door was slightly ajar, and our one cat got out, and could not be found. We were in Charleston hundreds of miles away, and worried sick about our cat. We decided to cut our trip short in order to get back to Pittsburgh to look for our cat. I called Old South Carriage, even though it was under 24 hours from our scheduled carriage ride. I explained the circumstances about our missing cat, etc. The lady on the phone was so nice and empathetic. We got a full refund back onto my credit card. I so appreciste her understanding and kindless in this very stressful situation.
Luckily, after we got back to Pittsburgh, we found our cat on a neighbor's back patio, and we brought him back home safe and sound. So hopefully we can come back to Charleston and take that horse and carriage ride. So thank you Old South for you understanding and empathy. Five stars it is from me.
Одговор домаћина
Sep 2022
Hello, Thank you for the kind words, we are sorry you could not join us this time around. However more importantly we are elated that your cat was found safe. You could say that our 33 horses are our pets so we understand. Hope to see you in the near future. Take care.
Scott B.
Guest relations manager