The unenthusiastic and seemingly bored cashier at the reception desk whom we encountered on two days (first for the walking tour, then to purchase tickets for the boat tour a few days later) could use an attitude adjustment. She is the first point of contact for this organization, and she was unfriendly both times, staring at us as we approached the cash (no one else in line so it wasn't busy) without saying a word until I actually said "hello". Call me old-fashioned, but I worked many years in retail and we were taught that something along the lines of "Hello. Welcome! How can I help you?" might actually suggest that you enjoyed your job and were happy to see someone enter. First day I asked some basic questions about what we would see on a specific walking tour that was coming up in an hour. "I wouldn't know" she answered, as if it was a little out of line for me to imagine that the person working at the reception desk might be able to answer questions about a tour they offer. She called up the tour description on the website and read it to us word for word. Would it be too much to expect that a worker there is actually familiar with the tours they offer each day? I realize there are a lot of tours here, but if I was a manager, I would ask the staff to actually take the tours so they could then describe them for customers. That kind of "welcome" tends to just put me off of a whole organization. We bought tickets anyway for the upcoming Magnificent Mile tour, even if we were made to feel she was doing us a favor by selling tickets. The tour itself was very interesting, and the volunteer who led it knowledgeable and a lot more enthusiastic than the cashier was. We enjoyed seeing the exteriors and interiors of a few buildings, including the Cultural Centre and Palmer House, a beautiful old hotel with a stunning lobby bar. A few days later we did the river tour. We also enjoyed that tour and the volunteer guide, but at $55 per person, it's not cheap, and we later discovered we could have saved $15 per person if we had taken the Wendella tour boat, which at certain times also goes out onto the lake as long as weather permits, for a great view of the skyline. For three of us that would have been a savings of $45 US, which with current conversion rates is about $60 Canadian. Not a small amount if there is a group.