Right from the warm greeting we received I knew we were going to enjoy ourselves. The museum is located on the second story, but is accessable for everyone. The decor is very cool and starts out on the steps up. You buy tickets right at the top in the gift shop. We had previously booked our tickets online, but the pleasant woman running the museum was easily able to locate our reservations. My daughter and I opted for the Audio tour, ghost hunt game add-ons. A micro art museum is another choice for combos. As for the museum itself I can't say enough positive things about it. It is obviously a labor of love. The displays, which consist of scenes with very impressive wax figures and various other props arranged to showcase the authentic looking and probably actually authentic torture devices of the middle ages. All throughout are history lessons on the uses and lineage of each item. It is dark for effect, but lit very strategically and intelligently to show the patron the reading materials. It is very creepy setting wise and you really feel the time period and the subject matter. The small amounts of interactive displays were a highlight. Now the reality of things. Is this a Hollywood level effects attraction...no. Is this a scare attraction..no. It IS an awesome independent museum which is very well run. The decor, space and subject matter is treated with such love and talent that this would be a shame to miss on a visit to St. Augustine. This is a history museum, a dark history museum. Notes: I would like to see more of a selection of items with the museum's name and logo on them. Also the Ghost hunt game was fun, but in a crowded museum was less fun and almost made us an annoyance. It also ate through my phone battery. Not a complaint, just an observation. This is truly a five star place to me.