From start to finish, this experience was phenomenal. I walked in the door and instantly felt welcome - the staff is GREAT! This was my first time snorkeling, as well, and the team did an excellent job providing instruction and making our tour comfortable. Emerson and Jose were A-MA-ZING!!! Their passion for the manatees is SO evident, and they added so much fun to the experience. I can't WAIT to do this again!