Scenic60995554891
Jul 2021
This would have been a 1 star review except Tyler and Mike did their best to salvage a terrible situation.
Before we booked this experience on Tripadvisor we read the reviews and called Big Iron Tours to confirm that we would be in the large army vehicle. The description says “air conditioned” vehicle so I was confused.
It was my sons 13th birthday and he’s a huge military enthusiast!
When the truck arrived we filled out the liability wavers, and at that point we were informed we were not joining the others in the large vehicle. Rather we were going in a normal sized off road, enclosed, air conditioned jeep.
We immediately informed them we had signed up for, called to confirm and paid for the large vehicle experience. We spoke with Mike (owner/driver) and he had noted that the trip advisor listing had stated an air conditioned vehicle. He also noted that we could only get a partial refund if we chose not to go.
Bring in Moab only a few days we could not align schedules with him for a different evening tour. Backed into a corner, we chose to make the best of it & go in the jeep.
Tyler was amazing with all 3 of our kids (ages 14, 13 & 8). He included many more rock crawling runs than the bigger vehicle & Mike took our family for a short run in the large military vehicle at one of the stops. Riding in the large vehicle showed us just how different the experience was & what we were missing.
All in all we had a great experience with Tyler, but left conflicted because we didn’t get the experience we expected and paid for.