This is purely constructive criticism.
I booked 3 tickets on 3/23/24 at 11:20 AM. When I booked the tickets, pick up from our hotel was specifically offered and I selected it.
At 11:48 AM (while we were at the beach), I missed a call and a voicemail was left from the tour operator, stating that we had to go to another location to be picked up.
The most significant problem was that my did not show a missed call or voicemail notification and in 2024, I believe that we can all agree that call/voicemail notifications do not alway appear on cell phones.
The one call was the only attempt by the tour operator to reach us, some 17 hours prior to our hotel pick up that was no more.
At a minimum, any professional should make multiple attempts to reach someone via phone call, text and/or email.
One call does not and will not suffice.
Also, blaming the customer for missing the call/voicemail is technically correct, but very, simple, amateur customer service.