Hi Wayne, we're sorry to hear about the trouble you had in trying to take our tour. The last-minute cancellation was on us and we take full responsibility. We aren't sure who you spoke with at our company--though we are always happy to offer a free reschedule for any of our cities--but in cases like this we are of course willing to provide a refund. We were able to look up your booking and according to our records, a refund has been initiated through Viator. Please contact them for an update if you have not yet received it. If you need any further assistance, don't hesitate to contact us at
[email protected]. Again, we do apologize for any inconvenience, and we hope you are able to join us for a tour in the future--we'd love to show you the excellent service we are well known for.