The entire experience was professional, fun and beyond our expectations! When we arrived, the process was totally organized. They had all the outer gear, made recommendations on our gear and got us out the door and to the sled. Our tour guide Joe was very engaging and knowledgeable with a great sense of humor. In a couple weeks he and his team of dogs will compete in The Quest - when I heard that I knew we were with a first-class guide. We took a couple breaks along our ride where we petted and played with the dogs. We learned so much and had a blast!! (note - it was -25F during our trip and we weren't cold)