The crew some were great and some were not. My experience is not great overall. I was traveling with kids and. One of my kid was boat-sick. The crew members instructed us to seat in the front of the boat, to help with the discomfort. However, they kept asking us to move aside to put their floating gadgets.
I think it is very unprofessional to ask your customers to move around when they're feeling sick. I had to stop her when she ask us to move the 3rd time. Then another girl came to ask us to move. So we sit at the front of the boat when water can splash on you when the boat are moving. The crew are good to making people happy! However, they can't help when there's problem. I think is very unprofessional, and unorganized to keep asking us to move, again when people feeling nauseous. Oh.. one of them even "jump away" when I asked her where I should dispose the 🤢. Very helpful!
Одговор домаћина
Oct 2022
Aloha,
We are very sorry to hear that your child felt unwell during your tour experience. Our crew is trained to handle cases of sea sickness with professionalism and care, and we are sorry that this training did not reflect in your experience. For our guests who suffer from seasickness, we do offer natural aids to help reduce nausea like ginger chews and PsiBands. Please know that we are taking your concerns very seriously. We have forwarded your concerns to management who will be addressing this issue with the crew. Thank you again for your feedback.