We didn't get to do the cruise because the boat left without us. We checked in early but were not given clear instructions where to wait. There was a sign that said "Whale watching wait here," so that is where we stood. Come to find out that sign was for a different company, so we were in the wrong line and our boat left without us. We complained to the operator in the booth and told him he did not make it clear to us where the correct line was. He said he would refund our money, but I haven't received the refund yet. The company did put us on a complimentary sunset harbor cruise that left later in the evening. The harbor cruise was nice, but we were still frustrated we didn't get to go whale watching.