The first time we went, they had to cancel the flight due to wind issue. Actually they can still fly, but it is not comforting fly for any tourist like us. So, when they cancel, it mean the wind is too high for tourist.
They were very helpful explaining to us the best time of the day to fly base on tour selection, sun direction or any other aspect.
Jacob Smith the pilot with 6 + years (in 2019) experience and as our tour guide gave a great comforting explanation for safety and other aspect sitting in as a passenger of the helicopter. The use of head set and microphone provided made the flying very comforting. It is just like flying or sitting in a big airplane. Noise of the helicopter was being insulated, and conversation between us can be done with a normal voice.
They also understand and very helpful to accommodate the need for every tourist to take an extra photo before we fly.
A lot more great thing can be written, but then the tour won't be a surprise anymore.
Guaranteed, you won't be disappointed.