So we had our booking for the evening. Staff were friendly and the views were amazing, but then my family's experience dramatically dived!
We took an official group photo by the staff which you purchase at the end of the visit. However, when we got to pay we found that not all family members were not on the photo. There couldn't have been an issue of space as there was so much space left on on side, yet the photo was taken cutting 2 members out! We queried this and even asked if we could have another picture taken, as this was suggested by another member of staff. The staff member (female, petite, wearing glasses), refused and was rude telling us to 'pay or don't buy, that she needs to go home!' The actual gentleman who initially suggested maybe taking another photo, then changed his tune as the 2 were talking openly about my family and I, as it we weren't there, saying that, that was "a read", and the photo wasn't taken properly, and she won't agree to take it again so their not asking.
I was so disgusted! It felt like my family and I were an inconvenience, rather than paying for an experience - which I would've preferred not to.
Customer Service training is definitely required, for the staff dealing with the photos at least!