Hi dehawke,
We read your review about your recent visit to the Empire State Building Observatory.
While we aim to do our best at all times, we recognize that sometimes we fail, and from our failures we learn. We are very sorry to hear that your experience was a disappointment, and we very much would like to improve. Would you please be kind enough to reach out to us at
[email protected] with the date, time, location, and any other specifics from your visit. It will help us and future visitors.
Once again, we are sorry, and many thanks in advance for your help!
- Empire State Building