kenneth_christian84
Nov 2017
They go above and beyond! The entire team at Air Ventures provided outstanding customer service to my family. It was our last day few hours on the island before our flight and we were on a tight schedule. My wife, daughter and I took the tour as my parents waited at the Air Ventures location. The airplane was clean, comfortable and they provided cold water and towels for added comfort. Our pilot, Eric, is awesome at what he does. He’s a great pilot and gave an exceptional tour which shows how knowledgeable he is of the island. Upon our return, we were so impressed with the tour that we convinced my parents to the take the next tour which was going to leave in a few minutes. As I mentioned earlier, we were on a tight schedule. We had a lot to do before making it back to our terminal with enough time left to check-in, etc. The staff at Air Ventures understood our situation so while my parents were up in the air taking their tour, one of the gentleman on their staff offered to drive me to the rental hub to return our rental vehicle. For no charge at all, he helped move our luggage from my rental to their company van, shuttled me to the rental hub, shuttled me back to Air Ventures and finally, took all of us to our terminal with ample time to check-in, etc. My parents were delighted to know that they were also able to take the tour without all of us cutting it too close. I highly recommend Air Ventures for their excellent tour and superb customer service.