We booked this tour early in our trip in order to get an idea of the layout of Nashville and to learn more about the city on our first trip there. Tristan was our tour guide and although he was friendly we quickly learned that he was newer to Nashville and hadn’t been to many of the locations he talked about on the tour or other sites we asked about. He had the tour script memorized well, but often followed up with comments like “but I’ve never been inside, so I don’t know”. He also made a few poor political jokes and made negative comments about topics without knowing our stance on them. During the tour we ran into several other guides, including Jason who many reviewers rave about. We noticed Jason stopping to let his riders get out and look at the river and to take mural pictures. Tristan only stopped at the end of our tour at a shopping mall. At this location he raved about wine slushies, which he made sound free, but were $5 each. We felt like he tricked us into getting them. Overall, we liked that we were able to see so much of Nashville during the tour but were disappointed with Tristan’s inexperience with the city sites and the fact that we weren’t able to get any mural pictures together.
Одговор домаћина
Jul 2021
We are very sorry to hear that the experience did not meet your expectations. We have addressed the issues you mentioned directly with your tour guide and will continue to train and educate our guides! Thank you for taking the time to share your feedback. We will certainly use it to improve our operations for future guests.