I booked this trip for 4 of us and paid almost $1300. I have traveled and toured many times with Trip Advisor and Viator, and never have I been so disappointed. First, the driver, Sai, wasn't certain where she was going. She had to turn around twice and head in the other direction. The one waterfall wasn't spectacular, but that was okay. Next, we headed to the top of the mountain. We made it as far as the parking lot, and she pointed to a building that was not the visitor center. (Clearly, she'd never been.) We found the visitor center where she had us wait for 45 minutes. Virtually nothing to see or read. When we got back into the rented vehicle, the guard wouldn't let us go up the road because it was too windy. So, she had us get out and walk around for another 30 minutes. We were supposed to have water provided, but she had none. She did go back into the visitor center, bought a $27 mug which she charged to my sister, and then filled it with tap water. She should have been able to call ahead and ascertain that the way to the top was closed. Afterwards, she dropped us at a grocery store, and then I suggested we go to the volcano, but she said it was too far. (Remember, we thought we were paying for a 6-hour tour.) So, she dropped us at the 12-acre zoo where we spent 45 minutes. After that, she dropped us back at the boat.
Одговор домаћина
Feb 2025
Dear John_O
Thank you for your feedback, and we apologize for the misunderstanding during your tour. We want to assure you that we are making improvements to our services to ensure this doesn’t happen again.
If you have any further concerns, please feel free to reach out to us. We appreciate your understanding and hope to have the opportunity to serve you better in the future.