The boat captain seamed as if he didn't like his job. He was only interested in hanging around the harbor, disturbing mothers with new baby cave whales. From one to the next. Uninterested in finding more active whales. Having come to Maui for the past 20yrs, strictly during whale season, I have experienced many many whale watching trips. If whales are scarce, no problem, but watching them breech in the near distance, and this captains unwillingness to investigate left me very disappointed with the experience. Two days later with a different charter we viewed many whales, with varying activity levels. It was a wonderful experience! The crew of the Quicksilver were great, but this particular captain needs much more experience to be a successful Maui whale watching captain.
Одговор домаћина
Mar 2025
Aloha,
Thank you for taking the time to send in your feedback about your cruise. Providing fun, safe boating adventures is our highest priority, and we are very sorry to hear that your experience was anything less than wonderful. We are looking into every aspect of your trip to find where we fell short so that we can address those issues immediately. We strive to provide stellar customer service to all our passengers and guests. While over 90% of our reviewers rate us as excellent or very good, we appreciate and value all feedback our customers choose to provide.
We love taking guests out to experience Maui’s amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.