My 20 year old daughter, an avid dancer and skier, always had issues with bike riding. I thought Eugene with it’s wonderful bike paths would be a great place to introduce her to electric bikes. When we showed up on the morning of our rental, the owner of this shop, Mike, was very helpful in fitting us to the rental bikes and showing us how they operate. We then “practiced” in a nearby parking lot. I had no issues however my daughter needed several minutes of “practice.” Mike was very thoughtful, and patient working with my daughter until she was confident leaving the parking lot. We then had a terrific few hours exploring Eugene’s bike paths. My experience with the bike shop was first rate, from my initial calls with them (I called them directly)in booking through to the experience of renting the bikes. A+ experience. Thanks, Mike!