The charter bus will pick you up from a hotel and take you to Key West. Once in Key West, if you have a disability or you can not walk far, it may be a little difficult. The bus has to park a ways off and you have to walk to your scheduled tour. Once on the boat, the crew was amazing and informational. They knew how to have fun. However, when you get to the coral reef for snorkeling, none of the crew members actually get into the water with the snorkelers. You have to adventure out on your own. Not too big of a deal. On the way back to the shore, they open up the bar. They work solemnly off tips as they said. They will also have options to tip them by Venmo if you do not have cash. I would definitely go again for the price and experience!