After two failed tour bookings (cancellations due not meeting the minimum # of people, and tour “no longer available”), we finally were able to book this via Viator.
First off, kudos to Ruben at their Customer Service for helping me book the tour.
This review is purely for the tour service itself and not the actual attractions visited.
We chose the Luxor location as our pick-up location as this is the closest to our hotel. The scheduled pick-up time was 6:30 am, and I made sure were there 15 mins early just to make sure we don’t get left behind. I would say around 6:20 am, Renee, our tour guide, started getting our attention and started to “check in” people. Afterward, she asked if anybody needed to use the restroom as the 1st stop will not be until 2hrs later. After people went back from the restroom, we walked together to our bus. It was a decent-size bus. I know there were 20 of us, so it’s probably a 30-seater bus as we have spare seats available for people to move around. We did not leave Luxor until (my guess) 6:45 am as we were waiting for a couple to show up and as it turned out, they waited at the other pick-up location (Treasure Island).
After Irene finished taking care of work-related stuff, she then switch to her tour guide mode. Throughout the drive to wherever our destination is, she will share information about Las Vegas, Arizona, and Utah. There was NEVER a dull moment. She made us appreciate what we were seeing outside, and at the same time gave our driver some pointers on what to watch out for as this was also his first time doing this particular tour.
Though this was our first time booking a guided tour, I was prepared to follow the “rules” - that we have limited bathroom breaks, and we have to be back on the bus at a certain time.
And, since they have access to the attractions, they did take care of checking us in at Antelope Canyon. They were able to arrange our tour time to dictate what time we should get lunch, or if we should go to the Horseshoe Bend first. A nice perk to have.
On our drive back home, Irene did let us rest/sleep with little distractions.
Overall, it was an amazing tour service. I did not feel rushed or bored. Her interaction with her guests was superb. My 10-yr-son enjoyed being in that bus with her. Irene truly made the long drive manageable.