Bailor was our tour guide and she is an excellent speaker, is captivating, fun to listen to and knows a lot! We started a little late waiting for people and Bailor that was running from another tour. Which, unknown to the tour attendees, meant the tour was cut short and we did not make it to the Congress Hotel (bummer). I ended up getting that part of the tour from the Segway tour and it made me go to several sites to get the story. Overall, the tour was excellent and Bailor did a great job. We stopped for 15 minutes at the Palm Hotel and it gave us a chance for a restroom break and to get a brownie (who knew a Brownie was developed in Chicago). I gave it four stars for starting late and missing one of the most haunted places in Chicago. Had those things been corrected, they would have gotten 10 stars!